In the event of a wrong order, please contact support at firstname.lastname@example.org with your order number and pictures of your shirt. Once we receive your email we will verify your claim and if we made a mistake, we will send you the correct shirt. We do not need the wrong product sent back to us.
I ordered the correct size but it's a bit too small/ large. Can I return it or exchange it?
Yes, Basscasters has a 30 day return policy. Contact our support team to make arrangements to return your shirt for a full refund. The item must be returned in it's original condition: unused, unwashed, and unworn.
I received a defective or damaged product.
Please contact support at email@example.com with your order number and pictures of your defective/ damaged item. Once we receive your email we will verify your claim and if we made a mistake, we will send you the correct product. We do not need the wrong product sent back to us.
I just made an order but I changed my mind and I'd like to cancel it.
Please order carefully. You should contact us in the first 24 hours after placing your order. We will do our best to cancel your order if possible. Please contact us at firstname.lastname@example.org
How can I check my order status?
There are 2 ways to check your order status; 1) click the "Order Tracking" link at the bottom of the website or 2) contact us via email email@example.com and we'll be happy to help you out!
What are the shipping and handling charges?
To get our shipping/ handling charges, Click here.
When will my order ship?
All orders are processed within 24 hours. After they've been processed, apparel items usually take 2-3 business days to be shipped out and shipping takes 1-7 days.
How do I change or cancel my order?
To change or cancel your order, please contact our Customer Service Reps as soon as possible at firstname.lastname@example.org.
Returns and Refunds
Send us an inquiry via our Contact Us page or email us at email@example.com.